Privacy
What Pet Health Helper keeps, where it goes, who can see it, and how to get rid of it. Written to be read, not to be agreed to.
Last updated 8 October 2026
The short version
- Without an account, everything stays on your phone or in your browser. We never see it.
- With an account, your records are stored so they sync between devices. Your email address is how you sign in.
- The assistant is Google Gemini. When you use it, your pet's details and your question go to Google. The iPhone and Android apps ask first.
- A clinic sees your pet's record only after you give them a code, and only until you stop it. People you invite to your pet see its record; your conversations with the assistant stay yours.
- No ads, no selling data, nothing that follows you to other sites. The website counts visits without cookies; the app counts nothing. You can delete everything.
Who we are
Pet Health Helper is run by Pethelp, in Australia. "We" on this page means them. Questions about privacy go to support@aivet.help.
We handle personal information under the Australian Privacy Principles in the Privacy Act 1988. Your pet's health isn't personal information about you in law, but it's information you'd want handled with care, so this page covers it the same way.
On your device
You can use Pet Health Helper without an account. Everything you enter is then stored only on the device you're using, in the app or the browser: your pets' profiles and photos, daily check-ins, the health record, care schedule, walks, documents, conversations with the assistant and any photos you attach to them.
We can't see any of it. It's also not backed up: uninstalling the app or clearing the browser's data deletes it.
The assistant is the exception. It runs on Google's servers, so using it sends information off the device even without an account. That's covered below.
If you make an account
An account is optional. It backs your records up and syncs them between your devices. We sign you in with a code sent to your email address, so there's no password to store.
| What | Stored with your account |
|---|---|
| You | Your email address, and when you signed in |
| Your pets | Profiles (including the profile photo, breed, age, weight, diet, your vet's name and your notes), health record, check-ins, care schedule and what you've ticked off, daily briefs |
| Walks | Time, distance, effort, notes, and the route recorded by GPS |
| Conversations | The text of your conversations with the assistant. Photos you attach stay on the device |
| Documents | Files you upload, such as vaccination certificates and test results, with the dates you enter |
When you first sign in, anything already on the device is uploaded to the account.
The assistant and Google Gemini
The assistant, the daily brief and the way the app remembers earlier conversations are all written by Google's Gemini models. To answer, the app sends Google:
- your pet's profile, including their vet clinic's name and any notes you've added
- their health record, recent check-ins, care schedule and walks (distances and times, not routes)
- what you type to the assistant, and any photo you attach
- your approximate area, only when you ask for nearby vets
Your email address and account aren't sent. The request goes through our server, which holds the key to Google's service, so Google sees our server rather than your device.
When it's sent. In the iPhone and Android apps, nothing is sent until you tap Allow on the question the app asks the first time you use the assistant, and you can turn it off in Profile. With it off, the daily brief is written on the phone from your record. On the website, the assistant sends when you ask it something, and the daily brief is written by Gemini when there are recent check-ins to write about.
What Google does with it. Google processes it to write the reply, under its terms for the paid Gemini API. Under those terms Google says it doesn't use prompts or responses to improve its products. It may keep them for a limited time to detect abuse.
The assistant gives general information. It doesn't diagnose, and it isn't a vet.
Photos
Photos you add to your pet's record stay on your device. When you edit a photo and save or share it, the app redraws it as a new image, which leaves out the hidden details your phone records in every photo, including where it was taken. A photo you share goes wherever you send it, and Instagram's, Facebook's or the other app's own policy applies from there.
Location
The app asks for your location in two places, and only when you use them.
- Finding a nearby vet. Your coordinates are sent to BigDataCloud to turn them into a place name (such as a suburb), and that place name is given to the assistant. We don't store it.
- Recording a walk. The route is recorded while the app is open, to measure distance. It's stored on your device, and with your account if you have one.
The apps never use location in the background.
Sharing with family
From Family you can invite someone to your pet with a link. They need their own account. You choose what they can do:
- Family see your pet's profile, health record, check-ins, care schedule, walks (including routes), photos you've uploaded as documents, and visit notes from a vet, and can add to all of it.
- View only see the same and can't change anything.
Neither sees your conversations with the assistant: those stay with the account that had them, and so do theirs. They see your email address, and you see theirs. Only you can invite people, change what they can do, remove them, give a clinic a code or delete the pet. Anyone can leave.
An invitation link works once and lasts a week, and you can cancel it before then. Until it's used, anyone holding it can see your pet's name and type, what the invitation is for, and your email address.
Sharing with a vet or a service
Nobody outside your account can see anything about your pet until you give them a code from Share with your vet or a link from Walkers and sitters. What they can see depends on who they are.
A veterinary clinic
Staff at the clinic you share with can read your pet's profile, health record, check-ins, care schedule, walks (how far, how long and how it went, but not the route, which starts at your door), documents, and a summary of each conversation with the assistant. They can read the words of a conversation only if you choose to share that conversation. They can send you visit notes and prescriptions, which appear in your app.
A kennel, groomer or walker
A service pass shows your pet's card: name, breed, age, sex, photo, diet, allergies, conditions, current medications and doses, handling notes, your vet's name and phone number, and whether their vaccination is current, with the certificate. Nothing else from the record: no check-ins, history, conversations or other documents.
A walker or sitter, with a link
From Walkers and sitters you can send someone a link. Anyone who has the link can open the same card a service pass shows, plus the instructions you write for them and the times (not routes) of the last few walks. They don't need an account. If you allow it, they can record a walk: how long, how it went and a note, which appears in your pet's walks under their name. Treat the link like a key and send it only to the person it's for.
Stopping it
Codes and links can be set to expire, and you can revoke access or turn a link off at any time. We keep a log of when a clinic opens your pet's record.
Clinics and services are separate organisations, with their own privacy obligations for anything they copy into their own records.
If you work at a clinic
A clinic account holds your name, your work email, your clinic, your role there and, if you add it, your registration number. Owners who share a record with your clinic see your name and clinic on the visit summaries you write and in the record of who opened their pet's file.
- Chat with the record. A question you ask about a patient goes to Google Gemini with that patient's record as the owner shared it. Your name, email and clinic are not sent, and the questions are not stored; the access log notes only that the record was questioned. The Pet Health Vet app asks before the first question, and you can turn it off in Clinic, under This device.
- Screen lock. A PIN you set stays on that device, stored as a salted hash. It never reaches us.
- Closing your account. Your account, your place at the clinic and every record you were given access to are deleted. Visit summaries you wrote stay in the owners' records with your name and clinic on them, because they are part of the pet's history, and the log of who opened a record keeps its entries.
Who else handles data
We use a small number of providers to run the service. None of them may use your information for their own purposes beyond providing that service, except as noted for Google.
| Provider | What for | What they receive |
|---|---|---|
| Supabase | Accounts, sync, documents | Everything stored with an account. Hosted in Sydney, Australia |
| Vercel | Hosting the website and the server that calls Gemini | Requests to the site, including IP addresses in server logs, and what passes to Gemini |
| Vercel Web Analytics | Counting visits to the website (not the app) | The page visited, the site you came from, and your country, browser and device type. No cookies, and nothing that identifies you or follows you to other sites |
| Google (Gemini API) | The assistant and daily brief | What's listed above |
| Google Fonts | The typeface on the website and app | Your IP address and browser details, when fonts load |
| BigDataCloud | Turning coordinates into a place name | Coordinates, only when you ask for nearby vets |
Some of these providers store or process information outside Australia, including in the United States. We don't sell personal information, show ads, or use tracking tools that follow you across sites. The website counts visits with Vercel Web Analytics, which uses no cookies; the iPhone and Android apps don't count anything.
How long we keep it
Records stay with your account until you delete them or the account. Deleting a document, a care task or a conversation removes it from the account too; a summary the assistant added to the health record stays there until the pet is removed. Removing a pet (Profile, Remove) deletes it and everything recorded about it, and ends access for anyone you shared it with and any clinic; a walk shared with another of your pets stays with that pet. If your phone is offline, these are sent the next time it can reach us. Deleting your account deletes everything stored with it, straight away, including documents, visit notes a vet sent you and every clinic's access, with one exception: a pet you share with someone as Family passes to them, with its whole record, rather than being deleted from under them. If more than one person is Family, it goes to whoever joined first. What you added to someone else's pet stays with that pet and becomes its owner's. Copies in our providers' backups expire on their own schedule, within 7 days.
Your choices
- Use it without an account, and nothing leaves your device except what the assistant needs.
- In the iPhone or Android app, turn the assistant off in Profile.
- Revoke a clinic's or service's access in Share with your vet.
- Remove someone from your pet, or leave someone else's, in Family.
- Export a conversation from Profile.
- Delete your account in the app: Profile, then your account, then Delete account. From the website or without the app, see Support.
- Ask us what we hold about you, or to correct it, at support@aivet.help.
Security
Data travels encrypted. Access to every record is checked by the database itself, so one account can't read another's, and those rules are tested. The key to Google's service stays on our server and never reaches your device. No system is perfect; if something went wrong that affected your information, we'd tell you.
Changes, questions and complaints
If this page changes in a way that matters, the date at the top changes. If what's sent to Google changes, the apps ask again before sending it.
Questions or complaints: support@aivet.help. We'll reply within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.